Customer Services

Market Loss Policy

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Location:

Southwest Bullion, Inc
15115 Westhiemer Rd, Suite R
Houston Texas 77082, US

Phone: 281.531.7760
Email: cs@SouthWestBullion.com

Located just west of West Oaks Mall in Houston, across the street from the U-Haul Center on Westhiemer.


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Market Loss Policy

When purchasing from SWB, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $35.00 cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of SWB.

When selling to SWB, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current buy price. Any deficit between the price at which we bought from you and the offsetting purchase price and/or prices, is your responsibility if we do not receive your items That amount will be charged to you, plus a $35.00 (USD) cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of SWB.

SWB reserves the right to refuse an order when the confirmed price is incorrect, due to computer-related problems, pricing error, incorrect item descriptions or sudden movements in the precious metals market. Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to SWB regardless of payment method and price confirmation.

Your order may be canceled if we do not receive payment within five (5) business days on orders under $25,000 (USD) and three (3) business days for orders over $25,000 (USD). Once you have placed an order, you have entered into a binding agreement.

© Southwest Bullion, Inc., ALL RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED.

Please mail any comments or inquiries to:

  • Southwest Bullion, Inc
  • 15115 Westhiemer Rd, Suite R
  • Houston Texas 77082 USA
  •  
  • Office Hours are 9:00 am to 7:00 pm CST Monday - Friday
  • Saturday, 10:00 am to 4:00 pm
  • Closed on Sunday
  • Phone: 281.531.7760
  • Email: sales@SouthWestBullion.com
  • Web Address: www.SouthWestBullion.com